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Effective Complaints Management

The way you handle a complaint or parent concern says a lot about your business. It is important to understand that a complaint provides you with an opportunity to reflect on and improve your practice. I strongly believe that bad things happen for a reason and that I’m supposed to learn something from the situation. Care for Kids has published this great article about effective complaints management. I hope you find some advice in here that can make the next difficult situation easier to manage in a professional manner!

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